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DMJ Store Policies

Because We Care

At Dorian Marie Jewelry (DMJ), we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Order & Shipping

  • All our sales are final. The order processing time depends on the time frame of the quality check, the packaging and also on the stock status of the individual product. It usually takes 3-5 business days to process your order (While some items may need 5-7 business days or more depending on the order's volume). Orders made during weekend or holidays will be processed the following business day. 
     

  • We offer shipping to United States and Puerto Rico. All orders will be shipped by USPS with an estimate delivery time between 3-5 business days on domestic orders. For other countries shipment allow 5 to 7 business days.

    However, due to the impact of the COVID-19, the national and international flight resources are in shortage recently, as well as the severe pandemic situations in overseas, it may leads to a delay of parcel processing and deliveries services in destination countries in different uncertain ways. 

  • Please make sure to include a correct and accurate address including apt/unit/ number (if applicable) to ensure a smooth delivery. A correct email is required for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary. DMJ is not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, blank mobile column. Non-delivery or extra shipping cost due to personal reasons will not be taken by DMJ. 

Returns & Exchange

For Dorian Marie Jewelry (DMJ), customers' satisfaction is always our top priority. We hope you love what you've order! However our sales are final, in the unlikely case that you received a manufacturing defect item or an item that does not match the order placed, an exchange or store credit will be granted for the items acknowledged to be defective or incorrect. Please contact us within 7 days from delivery date to request a return or exchange.
 

How it works...
 

  • If the case is a defective item...

    Please email us at dorianmariejewelry@gmail.com, before returning your items or need any further information. Please use as a subject line: Defective item including your order number. Please include a photo of the item received and a description of the valid reason for return. Once your case is evaluated, we will send you a brand new piece at no extra cost. All returns or claims will take 5-7 business days to be processed.

     

  • If the case is you received the incorrect item or order...

    Please email us at dorianmariejewelry@gmail.com, before returning your items or need any further information. Please use as a subject line: Incorrect item including your order number. Please include a photo of the item received and a description of the valid reason for return. Once we evaluate the case, we will send you an email including the return shipping label. Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them. Returned pieces must be unused, unaltered, undamaged, in their original packaging. 

    Once your return is received and scanned via mail, we will send you the item(s) of your order.

    Other policies...

     

  • DMJ DOES NOT PROCESS MONEY REFUNDS. 

 

  • PRODUCTS NOT AVAILABLE FOR RETURNS
    Earrings (for hygienic reasons), sales items, personalized and engraved items are not eligible for returns or exchanges. 



​In the case you need more information or have any questions, please contact us. 

Privacy Policy

Credit Cards and Personal Information

Feel confident placing your order online through our website. Dorian Marie Jewelry understand the importance of your personal information remaining private and safe. We taken key levels of precautions and have security measures in place to protect all your personal information.

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